Terms of service

TERMS AND CONDITIONS OF SALE

This page sets out the legal terms and conditions (“Terms & Conditions”) under which Scents Booth (Pty) Ltd or its relevant affiliated company in your territory of residence sell any of the products listed on this website (www.scentsbooth.co.za) to you. We seek to comply with international standards in distance-selling and e-commerce at all times and if you have any concerns, please contact us.

Your order

By placing an order for products through our website, you are confirming that you intend to enter into a contract with us for the purchase of those products. You place the order for your products on the website by clicking the ‘confirm order’ button at the end of the checkout process. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed (which includes providing us with a valid phone number and email address). We will then send you a confirmation email.

Please note that neither completion of the online checkout process nor our confirmatory email constitute our acceptance of your order. Our acceptance of your order will take place only upon receipt of full payment from you.  You can review the orders you have placed and their current status at any time by visiting our website and clicking on “log in” at the top of the page followed by selecting “track your order”.    

If we cannot supply you with the products you ordered for whatever reason, including for example where you have placed a bulk order for 15 or more items of the same product, we will not process your order and will inform you of this. If you have already paid for the products we will provide you with a full refund as soon as reasonably possible.

Delivery / collection

We can only process orders for delivery or collection within countries in which we are permitted to sell the products.   You may opt for the products to either be delivered to your address 

If you opt for delivery, please note that delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address.  

 If we are unable to meet our estimated delivery/collection date, we will contact you as soon as we can with a revised estimated date. If you have selected delivery to your address and no one is available at the specified address at the time of delivery, our delivery company will contact you to arrange re-delivery.   The products will only be left with a third party with your express authority. 

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. Occasionally, the supply of your products may be delayed or prevented for reasons beyond our control (e.g. material shortages, import delays or higher than anticipated demand). Where this is the case, we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

Gift messages

If you order a product as a gift, we may offer you the opportunity to add a gift message to your purchase. If you choose to use the gift message service, you acknowledge and agree that:

• the gift message service is provided for your own personal and non-commercial use only;
• the gift message you instruct us to send on your behalf to a third party will not contain anything which could be construed as harassing, threatening, vulgar, abusive, obscene, defamatory, racist or which may cause embarrassment or distress to any person or which is otherwise unlawful or objectionable;
• you will not impersonate any person, including but not limited to any of our employees or customers;
• you are entirely responsible for the text and other content of your gift message and We accepts no liability for any such content;
• we do not pre-screen messages, but may monitor content from time to time for the purpose of guarding against unlawful or inappropriate gift message; and
• we have the right to refuse to send messages and to terminate access to the gift message service at any time and without liability to you.

Promotional offers

From time to time, we may make available promotional offers on the website and in such cases specific terms and conditions will apply.   Such offers may be time-limited and orders may not qualify if they have not been fully processed by you within the stated time period.   Offers may not be combined with other promotions, offers and voucher codes unless otherwise specifically stated.   We reserve the right to amend or terminate a promotion at any time without notice.

TERMS PERTAINING TO PAYMENT PROCESSING BY PAYGATE

1. Detailed description of goods and/or services

Scents Booth Pty is a business in the beauty and home fragrances industry.

1. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 1-3 days and delivery confirmed by way order number (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

1. Export restriction (Optional)

The offering on this website is available to South African clients only.

1. Return and Refunds policy

The provision of goods and services by (Your Company) is subject to availability. In cases of unavailability, (Your Company) will refund the

client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee.

(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)

1. Customer Privacy policy

(Your Company) shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal

information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569 

1. Payment options accepted

Payment may be made via Visa and MasterCard.

1. Card acquiring and security

Card transactions will be acquired for (Your Company) via PayGate (Pty) Ltd who are the approved payment gateway for all South African

Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the

website. Users may go to www.paygate.co.za to view their security certificate and security policy.

1. Customer details separate from card details

Customer details will be stored by (Your Company) separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

1. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

1. Responsibility

(Your Company) takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

1. Country of domicile

This website is governed by the laws of South Africa and (Your Company) chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

1. Variation

Scents Booth (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

1. Company information

This website is run by Scents Booth (Pty) Ltd private company / close corporation) based in South Africa trading as Scents Booth (Pty) Ltd and with registration number 2020/558020/07 and Gamu Good (Director)

1. (Your Company) contact details

Company Physical Address: Dolweni House, Boskruin Ext 3, Randburg, Johannesburg, South Africa

Email: heloo@scentsbooth.com.za

Telephone:0117919698

PayGate (Pty)

Registration no: 1999/017441/07

www.paygate.co.za

Tel no: 087 820 2020

Email: obddsa@dpogroup.com